Last updated: August 8, 2026

This Privacy Policy explains how ZENTIO Studio ("ZENTIO Studio", "we", "us" or "our") collects, uses, shares and protects personal information when you visit zentiostudio.com, contact us or place an order.

1. Who Controls Your Information

ZENTIO Studio is the data controller for the personal information described in this policy. For privacy questions or requests, email support@zentiostudio.com.

2. Information We Collect

  • Identity and contact information: name, email address, telephone number, billing address and shipping address.
  • Order information: products, selected options, order value, shipping method, order status, returns and customer-service history.
  • Payment information: payment status and limited transaction details supplied by the payment provider. Payment providers process payment credentials under their own privacy terms.
  • Device and usage information: IP address, browser and device type, approximate location, referring source, pages viewed, interactions and diagnostic information.
  • Communications: information you send through email, website forms or support channels such as WhatsApp.
  • Cookie choices: preferences relating to cookies and similar technologies where those controls are available.

3. How We Use Information

  • To process, deliver, support, return and refund orders.
  • To answer product, shipping and customer-service questions.
  • To operate, secure, troubleshoot and improve the website.
  • To understand traffic sources and website performance.
  • To prevent fraud, abuse and security incidents.
  • To comply with accounting, tax, consumer-protection and other legal obligations.
  • To send marketing communications only where permitted; you may opt out at any time.

4. Legal Bases

Where data-protection law requires a legal basis, we rely on performance of a contract, compliance with legal obligations, our legitimate interests in operating and protecting the store, and consent where required. You may withdraw consent at any time without affecting earlier lawful processing.

5. Cookies and Analytics

Necessary cookies support functions such as the shopping cart, checkout, security and saved preferences. We also use Google services, including Google Analytics through Site Kit, to measure visits and interactions. Analytics information may include device and browser details, approximate location, traffic source and activity on the site. Google may process this information under its own terms.

You can control cookies through your browser settings. Blocking necessary cookies may stop parts of the cart or checkout from working. Where consent is the applicable legal basis, non-essential analytics or marketing technologies should be used according to your consent choice.

6. When We Share Information

We share information only as needed with service providers that help us operate the store, including website hosting and security providers, WooCommerce-related services, payment providers displayed at checkout, shipping carriers, analytics providers such as Google, and customer-support or communications services such as WhatsApp. We may also disclose information where required by law, to protect legal rights or in connection with a business transfer.

We do not publish customer personal information and do not share it for unrelated purposes.

7. International Transfers

Some providers may process information outside your country. Where required, we use or rely on appropriate safeguards for international transfers.

8. How Long We Keep Information

We keep information only for as long as reasonably necessary for the purposes described above, including order support, fraud prevention and legal, tax and accounting requirements. Retention periods vary by record type and applicable law.

9. Security

We use reasonable technical and organisational safeguards designed to protect personal information. No online system is completely secure, so we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, restrict or object to processing, receive a portable copy of information, or withdraw consent. You may also have the right to complain to your local data-protection authority.

To make a request, email support@zentiostudio.com. We may ask for information reasonably needed to verify the request.

11. Children

Our store is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law. Contact us if you believe a child has provided personal information.

12. Third-Party Links

Our site may link to third-party websites or services. Their privacy practices are governed by their own policies, not this policy.

13. Changes to This Policy

We may update this policy when our services, providers or legal obligations change. The "Last updated" date shows the latest revision.

14. Contact

Privacy questions and requests: support@zentiostudio.com.