Heated comb — European orders
For Ceramic Heated Styling Comb orders in Europe, you may request a return within one month of receiving your comb. This replaces the standard 14-day return window below for this item. Return shipping costs and the other return conditions below remain applicable.
Peigne chauffant — commandes en Europe
Pour les commandes du peigne lissant chauffant en céramique en Europe, vous pouvez demander un retour dans un délai d’un mois après réception de votre peigne. Ce délai remplace le délai standard de 14 jours ci-dessous pour cet article. Les frais de retour et les autres conditions de retour ci-dessous restent applicables.
These terms apply only to this heated comb in Europe. Terms for other products remain unchanged.
Ces conditions s’appliquent uniquement à ce peigne chauffant en Europe. Les conditions des autres produits restent inchangées.
Return Policy
Last Updated: March 20, 2026
Standard Products (Ready-made Items)
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire physical possession of the goods.
To exercise the right of withdrawal, you must inform us at support@zentiostudio.com of your decision to withdraw from this contract by an unequivocal statement.
Exceptions / Non-returnable Items
Please note that the Right of Withdrawal does NOT apply to the following:
Goods that are made to the consumer's specifications or are clearly personalized. (e.g., Cases with your name, custom photos, or specific color combinations selected in our "Studio").
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Return Shipping
Customers are responsible for paying shipping costs for returning items unless the item is defective or damaged upon receipt.